luky97 Privacy Policy

1. Who We Are and How to Contact Us

This Privacy Policy is published by luky97 ("luky97", "we", "us", "our"), the operator of the luky97 online casino and sports betting platform accessible at https://luky97.net. luky97 is the data controller in respect of the personal data of users ("Player", "you") who register and use the platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by luky97, please contact our Data Privacy team at: [email protected]

2. What Personal Data We Collect

luky97 collects the following categories of personal data from players:

• Identity Data: Full name, date of birth, gender, and copies of identity documents (CNIC, passport) where required for age and identity verification.
• Contact Data: Email address, mobile phone number (including Pakistani mobile numbers on networks such as Jazz, Telenor, Zong, Ufone), residential address including city (e.g., Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad).
• Account Data: Username, encrypted password, account registration date, account status, and login history.
• Financial Data: Deposit and withdrawal history, payment method identifiers (mobile wallet numbers, bank account references), transaction amounts in PKR, and source-of-funds documentation where required.
• Transaction Data: Details of all bets placed, games played, bonuses claimed, and wagering history on luky97.
• Technical Data: IP address, device type, operating system, browser type, session duration, and pages visited on luky97.
• Usage Data: Information about how you navigate and interact with the luky97 platform, including game preferences and feature usage patterns.
• Communications Data: Records of correspondence with luky97 customer support via live chat, email, or any other channel.

3. How We Collect Your Data

luky97 collects personal data through the following means:

• Direct interaction: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions on luky97.
• Automated collection: Technical data collected automatically when you access the luky97 platform, including via cookies, server logs, and analytics tools.
• Third-party sources: Identity and age verification data from authorised third-party verification service providers; fraud and sanctions screening data from compliance databases; payment data from payment processors including JazzCash, Easypaisa, and banking partners.

4. How We Use Your Personal Data

luky97 uses your personal data for the following purposes:

• To register and maintain your luky97 account and verify your identity and age.
• To process deposits and withdrawals in PKR via JazzCash, Easypaisa, HBL, UBL, and other accepted payment methods.
• To deliver the luky97 gaming and sports betting services, including cricket betting, slots, live dealer games, and crash games.
• To apply responsible gaming tools, including enforcing deposit limits, self-exclusion requests, and account cooling-off periods.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To send you transactional communications regarding your account, deposits, withdrawals, and verification status.
• To send promotional communications about luky97 offers, PSL betting specials, and new features, where you have consented or where we have a legitimate interest to do so.
• To improve the luky97 platform through analytics and usage data review.
• To comply with applicable legal and regulatory obligations.

5. Legal Basis for Processing

luky97 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to deliver the luky97 services you have registered for, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with anti-money laundering (AML), fraud prevention, and age verification obligations.
• Legitimate interests: Processing for fraud detection, platform security, analytics, and service improvement where these interests are not overridden by your rights.
• Consent: Processing for marketing communications where you have provided explicit opt-in consent. You may withdraw consent at any time by contacting luky97 support.

6. Sharing Your Data with Third Parties

luky97 does not sell, rent, or trade your personal data. We may share your data with the following categories of third party in the course of operating our services:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard networks, and USDT processing partners — to facilitate transactions on your account.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and comply with responsible gaming obligations.
• Fraud and compliance screening: Sanctions screening and fraud prevention services used to protect the luky97 platform and its users.
• Game providers: Game studios and aggregators (such as Pragmatic Play, Evolution Gaming, PG Soft) whose games are available on luky97 may receive anonymised session data for the purpose of game performance monitoring.
• Technology and hosting providers: Cloud infrastructure and platform technology partners who process data on our behalf under appropriate data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory demand, luky97 may disclose personal data to competent authorities.

7. International Data Transfers

luky97 operates internationally. Your personal data may be processed by luky97 or our service providers in countries outside Pakistan. Where data is transferred internationally, luky97 takes appropriate steps to ensure that adequate protections are in place, including contractual safeguards with data recipients. If you have questions about the international transfer of your data, contact us at [email protected].

8. Data Security

luky97 implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and luky97 servers.
• Encrypted storage for sensitive personal and financial data.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the luky97 platform.
• Incident response procedures for handling any data breach promptly.

Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your luky97 account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

9. Data Retention

luky97 retains your personal data for as long as your account remains active and for the minimum period required by applicable legal and record-keeping obligations following account closure. Financial transaction records, identity verification documents, and responsible gaming records are retained for the period required by relevant law. When retention periods expire, data is securely deleted or anonymised.

10. Cookies and Tracking Technologies

luky97 uses cookies and similar tracking technologies on the platform. The categories of cookies we use are:

• Strictly necessary cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to understand how players interact with luky97, which pages are visited most frequently, and where improvements can be made. Data collected via analytics cookies is aggregated and anonymised where possible.
• Functional cookies: Used to remember your preferences on luky97 such as language settings and responsible gaming configuration.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the luky97 platform.

11. Your Rights Over Your Personal Data

Depending on applicable law, you may have the following rights in respect of your personal data held by luky97:

To exercise any of these rights, contact luky97 at: [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing your request.

12. Children's Privacy

luky97 is strictly an 18+ platform. 18+ We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from an under-18 individual, we will delete that data and close the associated account immediately. If you believe a minor has registered on luky97, please notify us promptly at [email protected].

13. Changes to This Privacy Policy

luky97 may update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality, or applicable legal requirements. Material changes will be communicated to registered users via email or platform notification. The current version of the Privacy Policy is always available on this page with the date of last update shown at the top. Continued use of luky97 after notification of a material change constitutes acceptance of the updated Privacy Policy.

For any privacy-related questions, contact us: [email protected]